Health Care Appointment Scheduler Specialist - Call Center (Day or Night)

Qureos
United States
Workplace: OnsiteFull timeUSD 28 - 42 hourlyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Organizational skills","Multitasking","Empathy","Confidentiality"]

Manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments, ensuring a seamless patient experience. Accurately capture and update patient demographics, insurance, and medical information in electronic record systems while providing appointment preparation details and clinic location information. Coordinate with clinical teams and departments to resolve scheduling conflicts, address patient questions with empathy, and maintain strict patient confidentiality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
1 day ago

Health Care Appointment Scheduler Specialist - Call Center (Day or Night)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments, ensuring a seamless patient experience. Accurately capture and update patient demographics, insurance, and medical information in electronic record systems while providing appointment preparation details and clinic location information. Coordinate with clinical teams and departments to resolve scheduling conflicts, address patient questions with empathy, and maintain strict patient confidentiality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Professionally manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
  • •Accurately capture and update patient demographic, insurance, and medical information in electronic record systems.
  • •Provide patients with appointment information including preparation instructions, clinic locations, and required documentation.
  • •Liaise with clinical staff and different departments to ensure coordinated and efficient patient care.
  • •Address patient enquiries and resolve scheduling conflicts while maintaining data protection and patient confidentiality.

Pay and Benefits

Salary: USD 28 - 42 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

  • •Previous experience in a customer service, call centre, or administrative role, preferably in a healthcare setting.
  • •Exceptional verbal and written communication skills with a professional, compassionate telephone manner.
  • •Strong organisational and multitasking abilities with attention to detail and accuracy.
  • •Proficiency using computer systems and ability to quickly learn new software and scheduling platforms.
  • •Minimum of a high school diploma or equivalent is required.
Experience:Healthcare
Education:High School
Skills:CommunicationOrganizational skillsMultitaskingEmpathyConfidentiality
Tech Stack:Electronic record systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn