Client Care Analyst

Visa
Manila
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer-focused","Empathy","Relationship management","Strategic thinking","Problem-solving","Organizational","Interpersonal communication","Ability to work under pressure","Prioritization"]

Provide high-value customer service to Visa clients and internal staff by solving moderately complex issues and coordinating with internal teams to meet client and company objectives. Build and maintain relationships to understand client needs, advocate for clients with stakeholders (including Client Success, Sales, Product, Systems, Risk, and Legal), and expedite issue resolution to support optimal Visa product performance. Stay current on new rules, products, services, and industry trends.

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FursaFursa
Visa
Visa
3 days ago

Client Care Analyst

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide high-value customer service to Visa clients and internal staff by solving moderately complex issues and coordinating with internal teams to meet client and company objectives. Build and maintain relationships to understand client needs, advocate for clients with stakeholders (including Client Success, Sales, Product, Systems, Risk, and Legal), and expedite issue resolution to support optimal Visa product performance. Stay current on new rules, products, services, and industry trends.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver high-value customer service to Visa clients and staff, advocating for clients to exceed expectations.
  • •Handle moderately complex problems by coordinating with internal teams to meet Visa and client objectives.
  • •Collaborate with clients to identify efficiencies, customer impacts, required actions, and maintain communication through completion.
  • •Advocate for Visa clients internally across Client Success, Sales, Product, Systems, Risk, and Legal teams.
  • •Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.

Key Requirements

  • •Bachelor’s degree with 2+ years in financial services, payments, software, or information services industries.
  • •Commitment to delivering exceptional client experiences and maintaining high attention to detail.
  • •Ability to work under pressure, handle multiple tasks, and prioritize customer expectations.
  • •Understanding of credit card processing, payments gateways, and related technologies.
  • •Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and strong interpersonal/communication skills.
Experience:2+ yearsFinancial servicesPaymentsSoftwareInformation services
Education:Bachelor's
Skills:Customer-focusedEmpathyRelationship managementStrategic thinkingProblem-solvingOrganizationalInterpersonal communicationAbility to work under pressurePrioritization
Languages:English
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPoint

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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