Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

Discover Financial
Richmond
Workplace: HybridFull timeUSD 98,900 - 112,900 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Curiosity","Self-starter","Accountability","Organizational skills","Collaboration","Communication","Attention to detail","Analytical thinking"]

Lead oversight of process improvement work within Customer Resiliency and Recoveries, partnering with teams across the organization to meet commitments and continuously improve. Design and refine business processes by understanding risks, controls, and customer needs, then track and resolve process breakdowns. Maintain formal process documentation (including procedures and process flows), act as a subject matter expert, and use analytics and reporting to provide transparency to senior leadership.

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FursaFursa
Discover Financial
Discover Financial
1 week ago

Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead oversight of process improvement work within Customer Resiliency and Recoveries, partnering with teams across the organization to meet commitments and continuously improve. Design and refine business processes by understanding risks, controls, and customer needs, then track and resolve process breakdowns. Maintain formal process documentation (including procedures and process flows), act as a subject matter expert, and use analytics and reporting to provide transparency to senior leadership.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and own oversight of process improvement work in collaboration with teammates on larger initiatives.
  • •Identify and implement process improvements that drive issue resolution and risk mitigation.
  • •Track and resolve process breakdowns, ensuring process quality and reliability.
  • •Develop and maintain formal process documentation including procedures and process flow diagrams.
  • •Act as a subject matter expert, using data and analytics/reporting to provide transparency to senior leadership.

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 3 years of Project Management or Process Management experience.
  • •Solid organizational skills with strong attention to detail.
  • •Ability to ask probing questions to understand initiative impacts and design solutions aligned to strategy.
  • •Proven collaboration and communication skills to influence stakeholders at all levels.
Experience:3+ years
Education:High School
Skills:Problem-solvingCuriositySelf-starterAccountabilityOrganizational skillsCollaborationCommunicationAttention to detailAnalytical thinking
Certifications:BPMLeanAgileSix Sigma
Tech Stack:SQLTableauLeanSix SigmaAgileBPM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn