Customer Assistant Team Leader

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 14.58+ hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Leadership","Stakeholder management","Relationship building","Communication"]

Lead Partners in a John Lewis shop to deliver the “John Lewis difference” through great customer experiences, positive interactions, and high in-store standards. Manage operational tasks with a heads-up approach, deploy labour resource using systems and tools, and champion key differentiators by sharing knowledge across Partners. Inspire, encourage, and guide your team while supporting the shop’s leadership to meet dynamic customer demand and ensuring safe, legal working.

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Waitrose & Partners
Waitrose & Partners
8 hours ago

Customer Assistant Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead Partners in a John Lewis shop to deliver the “John Lewis difference” through great customer experiences, positive interactions, and high in-store standards. Manage operational tasks with a heads-up approach, deploy labour resource using systems and tools, and champion key differentiators by sharing knowledge across Partners. Inspire, encourage, and guide your team while supporting the shop’s leadership to meet dynamic customer demand and ensuring safe, legal working.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive great customer experiences by ensuring customers have positive interactions with Partners during visits.
  • •Ensure operational tasks are completed with a heads-up approach focused on customer needs.
  • •Utilise systems, tools, and resources to deploy labour to meet customer and operational requirements.
  • •Champion key differentiators by ensuring Partners share their knowledge with each other and customers.
  • •Inspire, encourage, and guide Partners; support shop leadership with operational tasks and collaborate across shop areas.

Pay and Benefits

Salary: GBP 14.58 hourly

Key Requirements

  • •Evidence of consistently delivering excellent customer service personally.
  • •Demonstrable people and leadership skills.
  • •Experience working in a customer-facing environment.
  • •A strong understanding of retail and how to maximise commercial success.
  • •Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.
Skills:Customer serviceLeadershipStakeholder managementRelationship buildingCommunication

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn