Strategic Account Manager, Firefox Enterprise

Mozilla
France
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship-building","Communication","Negotiation","Influence"]

Own a portfolio of Firefox Enterprise accounts as the primary point of contact, building long-term relationships and driving adoption, engagement, and satisfaction. Manage renewals and proactively mitigate retention risks while coordinating with Sales, Support, Product, and Solution Engineering to deliver a seamless customer experience. Track account health and usage metrics, run regular business reviews and success planning, and pursue expansion opportunities across seats, tiers, and new use cases.

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FursaFursa
Mozilla
Mozilla
1 day ago

Strategic Account Manager, Firefox Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own a portfolio of Firefox Enterprise accounts as the primary point of contact, building long-term relationships and driving adoption, engagement, and satisfaction. Manage renewals and proactively mitigate retention risks while coordinating with Sales, Support, Product, and Solution Engineering to deliver a seamless customer experience. Track account health and usage metrics, run regular business reviews and success planning, and pursue expansion opportunities across seats, tiers, and new use cases.
Location: France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for assigned customer accounts.
  • •Build and maintain strong, long-term client relationships and understand customer goals and business needs.
  • •Drive Firefox Enterprise adoption, engagement, and satisfaction across the account while managing renewals and retention risks.
  • •Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience.
  • •Track account health, usage, and performance metrics, run check-ins and business reviews, and identify and pursue expansion opportunities.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionHome OfficeLearning BudgetWell-being StipendPaid ParentalAnnual Bonus

Key Requirements

  • •Significant experience in enterprise SaaS, infrastructure, security, platform account management, sales, customer support, or other customer-facing roles.
  • •Strong relationship-building skills and the ability to establish trust at all levels of a customer organization.
  • •Proven track record supporting customer renewals, retention, and revenue growth.
  • •Strong written and verbal communication skills in English and French.
  • •Ability to travel within France as needed, with a preference for candidates located in the Paris metro area.
Experience:Enterprise SaaSInfrastructureSecurityPlatform
Skills:Relationship-buildingCommunicationNegotiationInfluence
Languages:EnglishFrench

Company Brief

Mozilla
Mozilla is a mission-driven organization that builds open-source internet products (notably the Firefox browser) and advocates for an open, private, and secure web through software, research, and community programs.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Nonprofit & NGO
Headquarters: San Francisco, United States
Founded: 1998
Glassdoor
Glassdoor: 2.9
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