Store Advisor, Suburban Square (Philadelphia)

On Holding
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer focus","Communication","Organizational skills","Attention to detail","Team collaboration"]

Deliver a premium, individualized fan experience in-store by applying On’s Cloud CX philosophy. Respond to fan inquiries and resolve issues positively, while supporting store operations like unpacking, back-stocking, and organizing deliveries to manage inventory. Maintain a clean, safe environment aligned with H&S standards, restock shelves, update displays, and contribute ideas for in-store events and community engagement.

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On Holding
On Holding
1 month ago

Store Advisor, Suburban Square (Philadelphia)

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Last checked: 1 hour agoStatus: Live

Job Summary

Deliver a premium, individualized fan experience in-store by applying On’s Cloud CX philosophy. Respond to fan inquiries and resolve issues positively, while supporting store operations like unpacking, back-stocking, and organizing deliveries to manage inventory. Maintain a clean, safe environment aligned with H&S standards, restock shelves, update displays, and contribute ideas for in-store events and community engagement.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver a premium, individualized customer experience using On’s Cloud CX philosophy to create meaningful moments
  • •Respond to fan inquiries and resolve issues positively to ensure a premium shopping experience
  • •Assist with unpacking, back-stocking, and organizing deliveries to manage inventory efficiently
  • •Maintain a clean, organized, and safe work environment while adhering to Health & Safety (H&S) standards
  • •Support daily store operations such as restocking shelves, updating displays, and managing product flow; contribute ideas for in-store events and community engagement

Key Requirements

  • •1+ years of relevant experience in retail or a customer service-related field
  • •Understanding of service excellence, including engaging fans, addressing needs, and providing effective solutions
  • •Organizational skills and attention to detail
  • •Excellent communication skills and ability to provide constructive feedback to improve store processes and fan experiences
  • •Ability to work weekends, evenings, and holidays as needed
Experience:1+ yearsRetailCustomer service
Skills:Customer focusCommunicationOrganizational skillsAttention to detailTeam collaboration
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn