Manager, Performance, COO Office

HSBC
Macau
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: mastersSkills: ["Communication","People management","Project management","Stakeholder influence","Strategic planning"]

Lead performance, governance, and change activities supporting the COO Office and wider Macau teams. Drive strategy planning and continuous improvement through service performance management, benchmarks, metrics, and reporting. Establish robust governance and documentation, enhance oversight of third-party management, and support people engagement plans. Coordinate external engagement activities, including CSR calendar and industry associations, while handling ad hoc initiatives from CEO/COO/Performance stakeholders.

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FursaFursa
HSBC
HSBC
6 hours ago

Manager, Performance, COO Office

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead performance, governance, and change activities supporting the COO Office and wider Macau teams. Drive strategy planning and continuous improvement through service performance management, benchmarks, metrics, and reporting. Establish robust governance and documentation, enhance oversight of third-party management, and support people engagement plans. Coordinate external engagement activities, including CSR calendar and industry associations, while handling ad hoc initiatives from CEO/COO/Performance stakeholders.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Support strategy planning and change management on a continuous improvement basis.
  • •Manage service performance using benchmarks, metrics, and reporting on efficiency, effectiveness, and success.
  • •Support governance and documentation to ensure consistent governance with robust documentation.
  • •Develop and execute people engagement plans for GCOO and wider Macau teams.
  • •Improve oversight and governance of third-party management and support external engagement activities (e.g., CSR calendar and industry associations).

Key Requirements

  • •Extensive experience in banking/financial services, preferably in a global organization.
  • •Educated to graduate degree level in a business management-related field or equivalent relevant experience.
  • •Proven experience in financial budgeting, strategic planning, communication, and people management processes.
  • •Proven project management experience with the ability to influence senior stakeholders.
  • •Good verbal and written communications skills in English; additional language abilities are advantageous.
Experience:BankingFinancial servicesGlobal organizationThird-party managementMatrix organization
Education:Master's in Business management related field
Skills:CommunicationPeople managementProject managementStakeholder influenceStrategic planning
Languages:English
Tech Stack:MS OfficeMS ExcelMS PowerPointExcel VBA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn