Claims Officer Motor Extended Warranty with German and English (m/f/d)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Analytical and problem-solving","Flexibility","Adaptability","Attention to detail","Communication"]

Own end-to-end processing of motor extended warranty claims, ensuring reviews and plausibility checks are completed within agreed turnaround times. Triage and resolve customer grievances promptly, manage invoice intake for payment preparation, and coordinate with dealerships, clients, and external experts. Implement and embed claims SOPs across the service network, train partners, and keep internal procedures updated with OEM technical bulletins, while using AI, machine learning, analytics, and cloud tools responsibly.

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FursaFursa
Allianz
Allianz
2 hours ago

Claims Officer Motor Extended Warranty with German and English (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end processing of motor extended warranty claims, ensuring reviews and plausibility checks are completed within agreed turnaround times. Triage and resolve customer grievances promptly, manage invoice intake for payment preparation, and coordinate with dealerships, clients, and external experts. Implement and embed claims SOPs across the service network, train partners, and keep internal procedures updated with OEM technical bulletins, while using AI, machine learning, analytics, and cloud tools responsibly.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Open and manage warranty claims, including review and processing according to agreed TAT.
  • •Perform technical review, plausibility checks, and consult external experts when needed.
  • •Correspond with dealerships, clients, and external experts; receive, review, and prepare invoices for payment.
  • •Implement claims SOPs within the service network/dealers and ensure customer grievances are addressed with highest priority within set timelines.
  • •Guide, train, and direct the service network/dealers on the claims process while maintaining internal procedures based on OEM technical bulletins/literature.

Key Requirements

  • •Advanced German and English skills.
  • •Degree/Diploma in Automobile/Mechanical engineering (or similar).
  • •Technician/automobile/mechanical background with commercial understanding.
  • •Experience with motor extended warranty claims and the insurance/assistance market, including network expansion and management of direct/indirect teams.
  • •Strong analytical and problem-solving skills, plus flexibility and adaptability.
Experience:InsuranceAssistance marketWarranty claimsMotor extended warranty
Education:
Skills:Analytical and problem-solvingFlexibilityAdaptabilityAttention to detailCommunication
Languages:GermanEnglish
Tech Stack:MS OfficeAI frameworksArtificial intelligenceMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn