FinCrime Operations Quality Senior Lead

Wise
Tallinn
Workplace: OnsiteFull timeEUR 4,350 - 5,100 monthlyFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Leadership","Communication","Cross-cultural collaboration","Analytical problem-solving","Ownership"]

Lead and scale FinCrime operations quality across AML/CFT, fraud, sanctions, and reporting. Own quality strategy by translating regulatory requirements into practical processes, driving risk-based QA, KPI/SLAs, and root-cause improvements. Manage and develop Quality Leads and Specialists, build performance dashboards with analytics partners, and represent the team during internal audits and escalations. Partner with FinCrime Product Managers and Operational Heads to balance compliance with excellent customer outcomes.

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FursaFursa
Wise
Wise
4 days ago

FinCrime Operations Quality Senior Lead

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Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead and scale FinCrime operations quality across AML/CFT, fraud, sanctions, and reporting. Own quality strategy by translating regulatory requirements into practical processes, driving risk-based QA, KPI/SLAs, and root-cause improvements. Manage and develop Quality Leads and Specialists, build performance dashboards with analytics partners, and represent the team during internal audits and escalations. Partner with FinCrime Product Managers and Operational Heads to balance compliance with excellent customer outcomes.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and empower a team of Quality Leads and Specialists, modeling Wise values and promoting psychological safety and knowledge sharing.
  • •Translate quality objectives into phased implementation plans, drive KPI/SLAs performance, and forecast capacity/resources for the FinCrime quality squad.
  • •Serve as the FinCrime operations and Quality Assurance subject matter expert across AML, fraud, sanctions, and reporting; lead continuous improvement via root-cause analyses.
  • •Apply a rigorous risk-based QA approach across FinCrime tools, processes, and workflows, embedding governance and audit readiness.
  • •Drive complex quality initiatives end-to-end and align FinCrime quality goals with company OKRs through cross-functional collaboration with product and operational leadership.

Pay and Benefits

Salary: EUR 4,350 - 5,100 monthly
Equity and Bonus:Equity

Key Requirements

  • •Experience leading small-to-medium operational teams in Financial Crime/KYC/Compliance and Quality Assurance functions.
  • •Advanced, up-to-date knowledge of global AML/CFT regulatory frameworks, compliance standards, and emerging financial crime trends.
  • •Exceptional written and verbal English skills, including drafting comprehensive reports and collaborating across global teams.
  • •Track record diagnosing recurring quality gaps and implementing actionable, scalable solutions.
  • •Ability to thrive in fast-paced environments while prioritizing effectively as regulatory and operational needs shift.
Experience:Financial servicesAML/CFTKYCFinancial crimeQuality assurance
Education:Bachelor's in Finance, Business Administration, Law, or a related discipline
Skills:LeadershipCommunicationCross-cultural collaborationAnalytical problem-solvingOwnership
Certifications:CAMSICA
Languages:English
Tech Stack:LookerSupersetRedashMicroStrategyMicrotab

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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