Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 93,150 - 127,650 annuallyFunction: SalesEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Relationship building"]

Lead branch performance to exceed customer expectations while driving sales growth and an outstanding colleague and customer experience. Own execution and outcomes by coaching your team, strengthening operational integrity in a high-volume environment, and setting clear priorities tied to customer satisfaction. Thrive in a digital-first setting by leveraging mobile and online banking accessibility, building community partnerships, and implementing coaching plans that help individuals and the branch achieve goals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
4 days ago

Citizens Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead branch performance to exceed customer expectations while driving sales growth and an outstanding colleague and customer experience. Own execution and outcomes by coaching your team, strengthening operational integrity in a high-volume environment, and setting clear priorities tied to customer satisfaction. Thrive in a digital-first setting by leveraging mobile and online banking accessibility, building community partnerships, and implementing coaching plans that help individuals and the branch achieve goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and drive customer loyalty through long-term relationships.
  • •Spearhead branch performance and sales growth by setting priorities, directing colleague and sales activities, and ensuring targets are met or exceeded.
  • •Create and sustain a customer-centric culture using inspirational leadership, partnerships, and sound operational practices.
  • •Provide coaching plans and develop colleagues to achieve individual and branch-wide performance and growth goals.
  • •Serve as a visible brand ambassador by connecting with the local community and building partnerships with civic and community organizations.

Pay and Benefits

Salary: USD 93,150 - 127,650 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Proven ability to manage objectives and meet sales goals and branch goals in a profit and loss environment.
  • •Meet and comply with SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLS.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationRelationship building
Certifications:SAFE ActNMLS
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website