Overnight Shift - Membership Services Representative (Limerick, Ireland)

Whoop
Ireland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Communication","Problem-solving","Active listening","Resilience"]

Deliver world-class membership support during overnight shifts by resolving complex member issues across WHOOP hardware, the mobile app, and member data insights. Provide personalized service via phone, email, and chat, troubleshooting with accuracy and empathy. Act as a member advocate by identifying recurring friction points and surfacing actionable feedback to improve the end-to-end experience. Maintain high-quality documentation and meet support performance metrics.

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FursaFursa
Whoop
Whoop
1 month ago

Overnight Shift - Membership Services Representative (Limerick, Ireland)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver world-class membership support during overnight shifts by resolving complex member issues across WHOOP hardware, the mobile app, and member data insights. Provide personalized service via phone, email, and chat, troubleshooting with accuracy and empathy. Act as a member advocate by identifying recurring friction points and surfacing actionable feedback to improve the end-to-end experience. Maintain high-quality documentation and meet support performance metrics.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional support across phone, email, and chat with thoughtful, personalized member experiences.
  • •Troubleshoot issues across WHOOP hardware, the mobile app, and member data insights with accuracy and efficiency.
  • •Proactively identify opportunities to surprise and delight members through problem-solving and education.
  • •Act as a member advocate by surfacing trends, recurring friction points, and actionable feedback.
  • •Maintain accurate documentation and meet performance metrics for quality, response time, resolution time, and member satisfaction.

Key Requirements

  • •Eligible to live and work in Ireland.
  • •Able to work onsite 75% of the working week in the Limerick office.
  • •Available for flexible shifts across a Monday–Sunday schedule (7pm–8am local time).
  • •Comfortable in a phone-intensive role (50%+), supporting members via all support channels.
  • •Excellent written and verbal communication with the ability to remain calm and solutions-oriented while troubleshooting.
Skills:EmpathyCommunicationProblem-solvingActive listeningResilience
Tech Stack:HardwareMobile appData analytics

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn