Customer Support Agent with English and German

Amber Studio
Bucharest
Workplace: RemoteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Resourcefulness","Adaptability"]

Support live game players by answering inquiries about account settings, gameplay, purchasing, and troubleshooting. Diagnose issues by gathering player data, identifying root causes, and providing personalized solutions. Stay current on game and feature changes, monitor backlog and KPIs, and report negative trends. You’ll work closely with the community, deliver empathetic service across cultures, and maintain quality and productivity targets.

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FursaFursa
Amber Studio
Amber Studio
3 days ago

Customer Support Agent with English and German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Support live game players by answering inquiries about account settings, gameplay, purchasing, and troubleshooting. Diagnose issues by gathering player data, identifying root causes, and providing personalized solutions. Stay current on game and feature changes, monitor backlog and KPIs, and report negative trends. You’ll work closely with the community, deliver empathetic service across cultures, and maintain quality and productivity targets.
Location: Bucharest
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather player data, identify root causes, and deliver personalized solutions.
  • •Stay updated on game, feature, design, and procedural changes.
  • •Monitor backlog and report negative trends.
  • •Maintain KPI results on a daily/weekly/monthly basis.

Pay and Benefits

Perks:Medical Services

Key Requirements

  • •Native-level written and spoken German fluency.
  • •High-level written and spoken English fluency.
  • •At least 1 year of experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Ability to diagnose and solve problems of varying complexity using multiple tools or knowledge bases.
Experience:Customer supportPlayer supportContact centerVideo games
Skills:CommunicationProblem-solvingEmpathyResourcefulnessAdaptability
Languages:GermanEnglish
Tech Stack:IOSAndroidSwitchPlayStationPC

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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