Service Manager - Dallas, TX

Lucid Motors
Dallas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Collaboration","Motivation","Customer service","Communication"]

Manage day-to-day operations of a new Lucid Service Center in Dallas, leading a team of advisors, technicians, and parts staff. Own service delivery and customer experience by setting performance expectations, coaching employees, ensuring compliance with industry standards, and resolving concerns quickly. Delegate and oversee repairs to meet turnaround times, support training programs, assist with vehicle repairs as needed, and handle people and safety issues in partnership with HR.

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Lucid Motors
Lucid Motors
2 days ago

Service Manager - Dallas, TX

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage day-to-day operations of a new Lucid Service Center in Dallas, leading a team of advisors, technicians, and parts staff. Own service delivery and customer experience by setting performance expectations, coaching employees, ensuring compliance with industry standards, and resolving concerns quickly. Delegate and oversee repairs to meet turnaround times, support training programs, assist with vehicle repairs as needed, and handle people and safety issues in partnership with HR.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage and develop the service team and day-to-day service business, including customer service interactions, reporting, and repairs.
  • •Set performance expectations, continually evaluate employee performance, and provide consistent feedback to drive results.
  • •Select, train, and develop employees; support and implement training with follow-up to ensure the team delivers exceptional customer experience.
  • •Delegate and direct service tasks to ensure client vehicles are repaired and returned on time, monitoring work and providing guidance as needed.
  • •Ensure compliance with industry standards and regulations, address client concerns professionally, and resolve people and safety issues with HR and relevant teams.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Minimum 10 years of varied automotive service experience, with experience holding teams accountable for KPIs such as CSI, repair completion time, days down, and turnaround time.
  • •Experience managing and developing a team of technicians, including selection, performance management, engagement, and training.
  • •Proven customer service excellence with the ability to collaborate, motivate, and lead individuals and vendors.
  • •Strong organization and continuous improvement mindset in a fast-moving environment, including the ability to analyze and interpret internal reports.
  • •Working knowledge of industry standards and regulations, plus willingness to assist with repairs as needed.
Experience:10+ yearsAutomotive serviceEVCustomer service
Education:Bachelor's in Automotive Technology or Business Management
Skills:LeadershipCollaborationMotivationCustomer serviceCommunication
Licenses:Valid driver’s license
Certifications:ASEEPA 609
Tech Stack:Microsoft OfficeDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn