Technical Specialist MS Security

Provide managed services support to client sites by proactively resolving technical incidents across infrastructure, software, and networked/wireless systems. Configure, install, test, and maintain assigned infrastructure, monitor alerts, and log issues with full detail. Investigate third-line support cases to identify root causes, escalate when needed, and support onsite installation and training. Maintain SLA performance with ticket management, quality reviews, and continuous service and operational improvements.