Instrumentl

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join Instrumentl as a Customer Success Manager to own the post-sale journey for nonprofit and grant-writing customers. You’ll manage onboarding, engagement, retention, and expansion; build relationships with leadership; drive adoption and account health; and advocate for customers to inform product and revenue teams in a fast-growing, mission-driven SaaS startup.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts.
•Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact.
•Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level.
•Meet and exceed customer satisfaction, adoption, renewal, and expansion targets; evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early; conduct business reviews and proactively identify ways Instrumentl can better support each customer.
•Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base; serve as the voice of the customer, channeling feedback to revenue and product teams

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveHome-office StipendPaid Leave

Key Requirements

•3+ years in a customer-facing Customer Success or Account Management role in SaaS, managing a portfolio of 300+ accounts
•Proven relationship-building, including managing challenging conversations and building rapport with leadership-level customers
•Strong written and verbal communication: you can make complex topics simple, over video and in writing
•Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement
•Experience working remotely (Nice to have: nonprofit development or fundraising, early-stage startup exposure, nonprofit/SMB focus, familiarity with G Suite, Zoom, Slack, Intercom, HubSpot)

Experience:3+ yearsNonprofitSaaS

Skills:CommunicationRelationship-buildingPresentationWritten communicationProblem-solving

Languages:English

Tech Stack:G SuiteZoomSlackIntercomHubSpot

Company Brief

Instrumentl

Provides a SaaS platform that helps nonprofits and grant professionals discover, track, and win grant funding by combining grant prospecting, opportunity tracking, and workflow tools with automated matching and research features.

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Headquarters: Seattle, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Instrumentl

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts.
•Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact.
•Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level.
•Meet and exceed customer satisfaction, adoption, renewal, and expansion targets; evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early; conduct business reviews and proactively identify ways Instrumentl can better support each customer.
•Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base; serve as the voice of the customer, channeling feedback to revenue and product teams

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveHome-office StipendPaid Leave

Key Requirements

•3+ years in a customer-facing Customer Success or Account Management role in SaaS, managing a portfolio of 300+ accounts
•Proven relationship-building, including managing challenging conversations and building rapport with leadership-level customers
•Strong written and verbal communication: you can make complex topics simple, over video and in writing
•Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement
•Experience working remotely (Nice to have: nonprofit development or fundraising, early-stage startup exposure, nonprofit/SMB focus, familiarity with G Suite, Zoom, Slack, Intercom, HubSpot)

Experience:3+ yearsNonprofitSaaS

Skills:CommunicationRelationship-buildingPresentationWritten communicationProblem-solving

Languages:English

Tech Stack:G SuiteZoomSlackIntercomHubSpot

Company Brief

Instrumentl

Industry: Enterprise Software

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Headquarters: Seattle, United States

Website LinkedIn