IT Operations Specialist

Abridge
San Francisco
Workplace: HybridFull timeUSD 100,000 - 115,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsSkills: ["Troubleshooting","Communication","Organization","Attention to detail","Problem-solving"]

Own day-to-day IT support and act as the primary escalation point for complex end-user issues. Manage support requests in Serval, triaging, resolving, escalating, and documenting outcomes. Build agentic support workflows and automations for onboarding/offboarding, access requests, and employee lifecycle events, while providing expert support for SaaS applications, hardware, desktop software, collaboration tools, and conference room technology. Partner across teams to standardize scalable IT operations.

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FursaFursa
Abridge
Abridge
19 hours ago

IT Operations Specialist

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Last checked: 12 hours agoStatus: Live

Job Summary

Own day-to-day IT support and act as the primary escalation point for complex end-user issues. Manage support requests in Serval, triaging, resolving, escalating, and documenting outcomes. Build agentic support workflows and automations for onboarding/offboarding, access requests, and employee lifecycle events, while providing expert support for SaaS applications, hardware, desktop software, collaboration tools, and conference room technology. Partner across teams to standardize scalable IT operations.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Own daily IT support operations and serve as the primary escalation point for complex employee issues.
  • •Manage support requests in Serval, including triage, resolution, escalation, documentation, and follow-up.
  • •Build agentic support workflows to improve response times, resolution quality, and the employee experience.
  • •Design and maintain automations for onboarding, offboarding, access requests, birthright access, and other employee lifecycle events.
  • •Manage account access across SaaS applications and provide expert support for workplace hardware, desktop software, collaboration tools, and conference room technology.

Pay and Benefits

Salary: USD 100,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kHsaPaid LeaveParental LeaveDevice AllowanceFsaCommuter BenefitsLearning BudgetCoworkingSabbatical

Key Requirements

  • •3 to 5 years of experience in IT operations, service desk, or enterprise end-user support.
  • •Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment.
  • •Strong technical troubleshooting across SaaS applications, hardware, operating systems, and workplace technology.
  • •Experience building or managing IT workflows, integrations, and automations.
  • •Clear written and verbal communication, with the ability to explain technical issues to non-technical employees.
Experience:3-5 years
Skills:TroubleshootingCommunicationOrganizationAttention to detailProblem-solving
Tech Stack:ServalAI ITSMAutomationAgentic workflowsConsoleRavennaSaaSIdentity and access managementRole-based access controlGoogle WorkspaceSlackZoomZoom RoomsAPIsWorkflow toolsScriptsMDMMacWindows

Company Brief

Abridge
Builds an enterprise-grade generative-AI platform that captures and summarizes patient–clinician conversations in real time to produce structured clinical documentation, integrated with EMRs to reduce clinician documentation burden and enable clinical and revenue workflows.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor