Algolia

1 month ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Advocate at Algolia will own a large renewal portfolio within a high-volume SaaS environment, coordinating with Sales, Customer Solutions, Finance, Legal, and Deal Desk to ensure on-time renewals, accurate CRM updates, and strategic upsell opportunities. You’ll manage renewals, forecast territory health, and drive customer value through data-driven insights and strong relationship-building in a hybrid London-based role.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own and manage a large portfolio of renewal contracts in an assigned territory and drive on-time renewals.
•Manage the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM.
•Maintain and update CRM with detailed and accurate information on status of customers and opportunities.
•Identify growth opportunities and provide insights to improve future business outcomes and drive incremental revenue through up-sells and cross-sells.
•Collaborate with cross-functional teams (Customer Solutions, Customer Support, Finance, Legal, Deal Desk and Sales) to ensure contracts are processed accurately and customers are supported.

Pay and Benefits

Salary: GBP 61,000 - 74,600 annually

Key Requirements

•1-3 years of client-facing experience at a SaaS/software company
•Experience using Salesforce CRM
•Experience utilizing AI tools to better serve customers at scale
•Strong attention to detail and process orientation
•Strong verbal and written communication skills

Experience:1-3 yearsSaaSCRMAI toolsRenewalsCustomer Success

Skills:CommunicationOrganizationProblem-solvingNegotiationCustomer focus

Languages:English

Tech Stack:SalesforceGainsightCRMAI

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Algolia

1 month ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own and manage a large portfolio of renewal contracts in an assigned territory and drive on-time renewals.
•Manage the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM.
•Maintain and update CRM with detailed and accurate information on status of customers and opportunities.
•Identify growth opportunities and provide insights to improve future business outcomes and drive incremental revenue through up-sells and cross-sells.
•Collaborate with cross-functional teams (Customer Solutions, Customer Support, Finance, Legal, Deal Desk and Sales) to ensure contracts are processed accurately and customers are supported.

Pay and Benefits

Salary: GBP 61,000 - 74,600 annually

Key Requirements

•1-3 years of client-facing experience at a SaaS/software company
•Experience using Salesforce CRM
•Experience utilizing AI tools to better serve customers at scale
•Strong attention to detail and process orientation
•Strong verbal and written communication skills

Experience:1-3 yearsSaaSCRMAI toolsRenewalsCustomer Success

Skills:CommunicationOrganizationProblem-solvingNegotiationCustomer focus

Languages:English

Tech Stack:SalesforceGainsightCRMAI

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn