Customer Consultant with German and English – Hybrid

Sutherland
Sofia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Analytical thinking","Problem-solving","Empathy"]

Provide customer support across email, chat, and phone for a confectionery and food industry client in Sofia. Diagnose and resolve customer issues using established processes while making independent decisions. Deliver empathetic, patient service, manage multiple priorities in a fast-paced environment, and adapt to new tools and procedures. Work a Monday–Friday schedule with a hybrid rhythm: alternating weeks from home and the Sofia office.

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Sutherland
Sutherland
9 hours ago

Customer Consultant with German and English – Hybrid

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer support across email, chat, and phone for a confectionery and food industry client in Sofia. Diagnose and resolve customer issues using established processes while making independent decisions. Deliver empathetic, patient service, manage multiple priorities in a fast-paced environment, and adapt to new tools and procedures. Work a Monday–Friday schedule with a hybrid rhythm: alternating weeks from home and the Sofia office.
Location: Sofia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer inquiries via email, chat, and phone using provided tools and systems.
  • •Understand and resolve customer issues efficiently and professionally.
  • •Demonstrate empathy, patience, and a customer-focused approach.
  • •Make independent decisions while following established processes, policies, and regulations.
  • •Manage multiple tasks effectively in a fast-paced environment, adapting to new processes and changes.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceAnnual BonusTraining

Key Requirements

  • •Fluent German and English at C1 level, both written and spoken.
  • •Excellent communication skills.
  • •Strong attention to detail.
  • •Analytical mindset with excellent problem-solving abilities.
  • •Customer-oriented and empathetic approach with the ability to work independently.
Skills:CommunicationAttention to detailAnalytical thinkingProblem-solvingEmpathy
Languages:EnglishGerman

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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