Call Center Agent

Dubizzle
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Multitasking","Time management","Customer service","Teamwork"]

Handle high volumes of inbound calls, enquiries, and customer communications while meeting customer SLA targets for satisfaction. Make outbound calls to target potential customers and support conversion KPIs, and manage appointment scheduling for the field sales team. Triage and escalate customer complaints, ensuring accurate reporting. Support enquiries via email and WhatsApp, working in a fast-paced, multitasking environment.

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Dubizzle
Dubizzle
2 days ago

Call Center Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle high volumes of inbound calls, enquiries, and customer communications while meeting customer SLA targets for satisfaction. Make outbound calls to target potential customers and support conversion KPIs, and manage appointment scheduling for the field sales team. Triage and escalate customer complaints, ensuring accurate reporting. Support enquiries via email and WhatsApp, working in a fast-paced, multitasking environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle high volumes of inbound calls and enquiries from numerous channels while meeting customer SLA targets.
  • •Manage outbound calls to target potential customers and meet conversion quotas and KPIs.
  • •Handle calendar appointments for the field sales team.
  • •Manage customer complaints, escalate to relevant stakeholders, and ensure accurate reporting.
  • •Handle customer enquiries and emails, including responding to client WhatsApp messages.

Pay and Benefits

Perks:Health InsuranceAnnual AirEmployee DiscountsLearning Budget

Key Requirements

  • •Minimum secondary education.
  • •Arabic speaker.
  • •At least 12 months of experience in a call centre/telesales role.
  • •Ability to handle a fast-paced workload with continuous multitasking across inbound calls, emails, and WhatsApp messages.
  • •Excellent written and verbal English communication, with strong closing skills and customer service attitude.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationMultitaskingTime managementCustomer serviceTeamwork
Languages:ArabicEnglish

Company Brief

Dubizzle
Dubizzle operates the leading classifieds marketplace in the UAE and MENA, connecting buyers and sellers for cars, property, jobs and general goods through web and mobile platforms. It is part of a larger group that includes property and automotive portals.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.5
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