LaserJet Regional Engineer

HP
Mexico
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Serve as the regional technical authority for HP LaserJet products, owning escalations and end-to-end resolution of complex hardware, firmware, and print-quality issues. Lead root cause analysis for repeat or high-impact failures, coordinate with Global Engineering, R&D, Quality, and Manufacturing, and support new product launches with readiness assessments and post-launch monitoring. Enable field and partner teams through training, service notes, troubleshooting guides, and partner certification, while using warranty and repair data to improve reliability and reduce service time.

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FursaFursa
HP
HP
12 hours ago

LaserJet Regional Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the regional technical authority for HP LaserJet products, owning escalations and end-to-end resolution of complex hardware, firmware, and print-quality issues. Lead root cause analysis for repeat or high-impact failures, coordinate with Global Engineering, R&D, Quality, and Manufacturing, and support new product launches with readiness assessments and post-launch monitoring. Enable field and partner teams through training, service notes, troubleshooting guides, and partner certification, while using warranty and repair data to improve reliability and reduce service time.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical authority for HP LaserJet products within the assigned region.
  • •Own end-to-end issue resolution for complex hardware, firmware, and print-quality problems escalated from country engineering or support teams.
  • •Lead regional technical escalations and drive root cause analysis (RCA) for repeat or high-impact failures, coordinating corrective actions across global teams.
  • •Validate and support new LaserJet launches with readiness assessments and post-launch technical monitoring.
  • •Develop training materials and certify partners on new platforms and technologies, using warranty and repair data to identify trends and improve service performance.

Key Requirements

  • •Four-year or graduate degree in supply chain management, manufacturing engineering, operations management, business administration, or a related discipline, or commensurate experience.
  • •Typically more than 4 years of work experience in supply chain, operations, technical, or related areas.
  • •In-depth knowledge to independently develop solutions for complex supply chain projects and issues.
  • •Ability to provide expert diagnosis for chronic issues in fusers, imaging units, toner systems, controllers, and paper handling.
  • •Experience leading root cause analysis (RCA) for repeat or high-impact failures and driving corrective actions.
Experience:4+ yearsSupply chainOperations
Education:Bachelor's
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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