Algolia

4 weeks ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer-focused role owning a portfolio of renewals for a SaaS platform, partnering with Sales, Customer Solutions, Finance and Support teams to maximize renewal revenue, manage CRM data, forecast renewals, and drive on-time closures while identifying growth opportunities and mitigating risks.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Owning and executing on a large portfolio of renewal contracts in an assigned territory.
•Managing the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM.
•Ensuring all renewals occur on time.
•Maintain and update our CRM with detailed and accurate information on status of customers and opportunities.
•Identifying growth opportunities and providing insights to the business that improve future business outcomes.

Pay and Benefits

Salary: GBP 61,000 - 74,600 annually

Key Requirements

•1-3 years of relevant experience in a client facing role at a SaaS/Software Company.
•Experience using Salesforce CRM.
•Experience utilising AI tools to better serve customers at scale.
•Strong attention to detail and process orientation.
•Strong verbal and written communication skills.

Experience:1-3 yearsSaaSSoftware

Skills:CommunicationOrganizationProblem-solvingNegotiationCustomer focus

Languages:English

Tech Stack:SalesforceGainsight

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Algolia

4 weeks ago

Customer Success Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Owning and executing on a large portfolio of renewal contracts in an assigned territory.
•Managing the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM.
•Ensuring all renewals occur on time.
•Maintain and update our CRM with detailed and accurate information on status of customers and opportunities.
•Identifying growth opportunities and providing insights to the business that improve future business outcomes.

Pay and Benefits

Salary: GBP 61,000 - 74,600 annually

Key Requirements

•1-3 years of relevant experience in a client facing role at a SaaS/Software Company.
•Experience using Salesforce CRM.
•Experience utilising AI tools to better serve customers at scale.
•Strong attention to detail and process orientation.
•Strong verbal and written communication skills.

Experience:1-3 yearsSaaSSoftware

Skills:CommunicationOrganizationProblem-solvingNegotiationCustomer focus

Languages:English

Tech Stack:SalesforceGainsight

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn