Commercial Services Rep I

Handle Commercial customer interactions via phone and email, providing accurate information and resolving questions during the first contact. Serve as main point of contact for Premier and Core clients, educating customers on Commercial products and services. Support initial requests for Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry, while tracking and routing issues through the CRM and following confidentiality policies.