Commercial Services Rep I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Data entry","Confidentiality"]

Handle Commercial customer interactions via phone and email, providing accurate information and resolving questions during the first contact. Serve as main point of contact for Premier and Core clients, educating customers on Commercial products and services. Support initial requests for Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry, while tracking and routing issues through the CRM and following confidentiality policies.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

Commercial Services Rep I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Handle Commercial customer interactions via phone and email, providing accurate information and resolving questions during the first contact. Serve as main point of contact for Premier and Core clients, educating customers on Commercial products and services. Support initial requests for Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry, while tracking and routing issues through the CRM and following confidentiality policies.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle customer interactions professionally via phone or email to answer questions and solve problems.
  • •Provide accurate product and policy explanations so customers can understand.
  • •Serve as main point of contact for Premier and Core client interactions.
  • •Provide initial support for Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
  • •Track customer issues by entering/confirming customer information in the database and creating service requests in the CRM; route escalations appropriately.

Key Requirements

  • •High school education or equivalent.
  • •Minimum two (2) years of previous customer service or commercial experience (preferred).
  • •Ability to perform data entry and basic computer skills.
  • •Knowledge of banking products and procedures (helpful).
  • •Excellent customer service skills and clear communication, including strong telephone communication.
Experience:BankingCustomer service
Education:High School
Skills:Customer serviceCommunicationProblem-solvingData entryConfidentiality
Tech Stack:CRM

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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