SAP NS2 Vice President, SaaS Platform & Operations (Herndon, VA, US, 20171)

SAP
United States
Workplace: HybridFull timeUSD 244,700 - 553,900 annuallyFunction: Executive & General ManagementExperience: 15+ yearsSkills: ["Executive communication","Organizational leadership","Engineering enablement","Operational discipline","Customer escalation management"]

Lead SAP NS2’s enterprise SaaS operating model, shaping secure cloud engineering and platform enablement across DevOps, SRE, cloud operations, application/database operations, release engineering, and operational governance. Drive improvements in reliability, observability, incident management, DORA metrics, and engineering productivity through automation, AI-assisted operations, and infrastructure-as-code. Provide executive strategy, mentor technical leadership, and support 24x7 customer escalations for P1–P3 incidents.

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FursaFursa
SAP
SAP
2 hours ago

SAP NS2 Vice President, SaaS Platform & Operations (Herndon, VA, US, 20171)

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Job Summary

Lead SAP NS2’s enterprise SaaS operating model, shaping secure cloud engineering and platform enablement across DevOps, SRE, cloud operations, application/database operations, release engineering, and operational governance. Drive improvements in reliability, observability, incident management, DORA metrics, and engineering productivity through automation, AI-assisted operations, and infrastructure-as-code. Provide executive strategy, mentor technical leadership, and support 24x7 customer escalations for P1–P3 incidents.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Define and execute the enterprise SaaS operating model.
  • •Partner with engineering leadership to improve DORA metrics and engineering productivity.
  • •Improve platform reliability, observability, incident management, and resilience.
  • •Build and mentor technical leadership teams across operations and cloud engineering functions.
  • •Engage in customer calls to resolve escalations, including P1–P3 incidents in a 24x7 operational environment.
Travel: Low travel

Pay and Benefits

Salary: USD 244,700 - 553,900 annually

Key Requirements

  • •15+ years executive leadership in SaaS/cloud engineering or operations.
  • •Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
  • •Deep expertise with Kubernetes and multi-cloud platforms.
  • •Experience with CI/CD, GitOps, infrastructure as code (IaC), observability, and DevSecOps.
  • •Executive communication and organizational leadership with extensive experience managing teams in managed cloud delivery with 24x7 operations.
Experience:15+ years
Skills:Executive communicationOrganizational leadershipEngineering enablementOperational disciplineCustomer escalation management
Tech Stack:AWSAzureGoogle CloudKubernetesEKSAKSGardenerCloud FoundryCI/CDGitOpsIaCObservabilityDevSecOpsPolicy-as-codeContinuous complianceInfrastructure as codeAI-assisted operationsSAP BASISHANALinux

Eligibility

Nationality:US National

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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