Trainer - Learning and Development Specialist

Wing Assistant
Philippines
Workplace: OnsiteFull timePHP 50,000 - 80,000 monthlyFunction: Education & TrainingExperience: 2-4 yearsSkills: ["Communication","Facilitation","Group management","Presentation","Time management"]

Train and assess virtual assistants through live onboarding, tool bootcamps, and client-readiness drills; translate SOPs into actionable checklists, maintain quality with QA, and drive LMS progression while coordinating with ops and instructional design to keep content sharp and impactful.

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FursaFursa
Wing Assistant
Wing Assistant
4 months ago

Trainer - Learning and Development Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Train and assess virtual assistants through live onboarding, tool bootcamps, and client-readiness drills; translate SOPs into actionable checklists, maintain quality with QA, and drive LMS progression while coordinating with ops and instructional design to keep content sharp and impactful.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Lead new-hire onboarding for Virtual Assistants with daily classes covering policies, professionalism, data privacy, security, time-tracking, and client etiquette
  • •Conduct tool bootcamps with live demos for client tools; assign hands-on tasks and assess proficiency
  • •Run client-readiness drills focusing on tone, communication, notes, task intake, follow-ups, and escalation paths
  • •Translate client SOPs into step-by-step checklists and run simulated tickets with rubric-based scoring
  • •Coordinate with QA to calibrate quality and provide feedback to improve accuracy, turnaround, and formatting

Pay and Benefits

Salary: PHP 50,000 - 80,000 monthly

Key Requirements

  • •2-4+ years in live training/facilitation, L&D, BPO coaching, or training enablement
  • •Experience with assessing trainees, bridging gaps between instructional design and operational issues like churn/escalation types
  • •Clear, confident communicator; English neutral accent and strong pacing
  • •Skilled at group management, cold-calling participants, and keeping sessions engaging
  • •Comfortable with LMS (Thinkific or similar), Google Workspace, Zoom/Meet tools
Experience:2-4 yearsEducation & trainingL&dTraining
Skills:CommunicationFacilitationGroup managementPresentationTime management
Languages:English
Tech Stack:ThinkificGoogle WorkspaceZoomGoogle MeetCalendlyCalendarSlackClickUpAsanaNotionAirtable

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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