Merchant Banking Support Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Empathy","Problem-solving","Attention to detail","Multitasking"]

Handle high-volume inbound calls for consumer merchant banking support, answering questions about technical issues, products/services, and processing payments. Resolve inquiries related to account maintenance and transactions, while following procedures for authorization, deposits, funding, billing/fees, statements, and 1099Ks. Serve as a primary point of contact, provide solutioning and communicate clearly via voice or chat, and may support up-selling of new products.

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FursaFursa
Sutherland
Sutherland
1 month ago

Merchant Banking Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle high-volume inbound calls for consumer merchant banking support, answering questions about technical issues, products/services, and processing payments. Resolve inquiries related to account maintenance and transactions, while following procedures for authorization, deposits, funding, billing/fees, statements, and 1099Ks. Serve as a primary point of contact, provide solutioning and communicate clearly via voice or chat, and may support up-selling of new products.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Answer inbound calls to deliver exceptional customer service and solutioning to consumers.
  • •Respond to inquiries about technical issues, products and services, processing payments, and general account maintenance.
  • •Support billing and fees, authorization/deposit and funding of transactions, statements, and 1099Ks.
  • •Provide clear communication and effective translations on live voice or chat interactions, following required reading skills.
  • •Assist with up-selling customers to new products or services if encouraged.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMeal Allowance

Key Requirements

  • •Must pass a criminal background check as needed and be 18 years or older.
  • •Have at least 3 CXC/GCE subjects including English, or a U.S. high school diploma or GED.
  • •Hold a valid (not expired) government issued ID, TRN, and NIS card.
  • •Be available to work any day and any assigned weekly shift, including weekends and public holidays.
  • •Demonstrate strong customer service performance and ability to troubleshoot technical issues at a high level; experience in customer service is an asset.
Education:High School
Skills:CommunicationEmpathyProblem-solvingAttention to detailMultitasking
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor