1 day ago

Merchant Banking Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Handle high-volume inbound calls for consumer merchant banking support, answering questions about technical issues, products/services, and processing payments. Resolve inquiries related to account maintenance and transactions, while following procedures for authorization, deposits, funding, billing/fees, statements, and 1099Ks. Serve as a primary point of contact, provide solutioning and communicate clearly via voice or chat, and may support up-selling of new products.

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Answer inbound calls to deliver exceptional customer service and solutioning to consumers.
•Respond to inquiries about technical issues, products and services, processing payments, and general account maintenance.
•Support billing and fees, authorization/deposit and funding of transactions, statements, and 1099Ks.
•Provide clear communication and effective translations on live voice or chat interactions, following required reading skills.
•Assist with up-selling customers to new products or services if encouraged.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMeal Allowance

Key Requirements

•Must pass a criminal background check as needed and be 18 years or older.
•Have at least 3 CXC/GCE subjects including English, or a U.S. high school diploma or GED.
•Hold a valid (not expired) government issued ID, TRN, and NIS card.
•Be available to work any day and any assigned weekly shift, including weekends and public holidays.
•Demonstrate strong customer service performance and ability to troubleshoot technical issues at a high level; experience in customer service is an asset.

Education:High School

Skills:CommunicationEmpathyProblem-solvingAttention to detailMultitasking

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 day ago

Merchant Banking Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Answer inbound calls to deliver exceptional customer service and solutioning to consumers.
•Respond to inquiries about technical issues, products and services, processing payments, and general account maintenance.
•Support billing and fees, authorization/deposit and funding of transactions, statements, and 1099Ks.
•Provide clear communication and effective translations on live voice or chat interactions, following required reading skills.
•Assist with up-selling customers to new products or services if encouraged.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMeal Allowance

Key Requirements

•Must pass a criminal background check as needed and be 18 years or older.
•Have at least 3 CXC/GCE subjects including English, or a U.S. high school diploma or GED.
•Hold a valid (not expired) government issued ID, TRN, and NIS card.
•Be available to work any day and any assigned weekly shift, including weekends and public holidays.
•Demonstrate strong customer service performance and ability to troubleshoot technical issues at a high level; experience in customer service is an asset.

Education:High School

Skills:CommunicationEmpathyProblem-solvingAttention to detailMultitasking

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor