Product Support Team (General Application)

Autodesk
Krakow
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Relationship-building","Self-driven"]

Assist Autodesk customers by resolving issues for software like Revit, BIM 360, Civil 3D, Navisworks, and other design tools. Provide technical guidance via multiple channels, document issues for the knowledge base, and collaborate with account teams to help Named Accounts maximize value from Autodesk solutions in a global Product Support organization.

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FursaFursa
Autodesk
Autodesk
6 months ago

Product Support Team (General Application)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Assist Autodesk customers by resolving issues for software like Revit, BIM 360, Civil 3D, Navisworks, and other design tools. Provide technical guidance via multiple channels, document issues for the knowledge base, and collaborate with account teams to help Named Accounts maximize value from Autodesk solutions in a global Product Support organization.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Resolve customer issues reported to Autodesk via phone, web, online forums, and other channels.
  • •Document issues clearly for the knowledge base and future reference.
  • •Support Technical Account Manager in managing Named Accounts and building customer relationships.
  • •Collaborate with the account team to help customers reach their desired outcomes.
  • •Contribute to the Product Support Organization by sharing expertise and best practices.

Key Requirements

  • •Proficiency with Autodesk design and collaboration tools (Revit, BIM 360, Civil 3D, Navisworks, Inventor, Vault, Flame, Maya, 3DS Max).
  • •Strong problem-solving and relationship-building abilities; self-driven with the ability to work across channels (phone, web, forums).
  • •Fluency or proficiency in German, French, Italian, or Spanish.
  • •Experience delivering technical support or account management for software products in an design/architecture/construction context.
  • •Ability to document customer issues clearly for a knowledge base.
Experience:AECCADBIMDesign software
Skills:Problem-solvingRelationship-buildingSelf-driven
Languages:GermanFrenchItalianSpanish
Tech Stack:RevitBIM 360Civil 3DNavisworksInventorVaultFlameMaya3DS Max

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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