Housekeeping Order Taker

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsSkills: ["Building teamwork","Developing others","Problem-solving","Decision making","Motivating others","People oriented","Passionate for European luxury"]

Coordinate housekeeping and laundry operations by maintaining detailed knowledge of hotel services, rooms, amenities, and guest lists. Prepare and submit requisitions for supplies, update room status reports, issue items to floor attendants, and support maintenance work orders for out-of-order rooms. Document information in departmental logs, ensure accurate key control, and communicate guest needs to the right housekeeping personnel while maintaining vendor and resource materials.

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Kempinski
Kempinski
10 hours ago

Housekeeping Order Taker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate housekeeping and laundry operations by maintaining detailed knowledge of hotel services, rooms, amenities, and guest lists. Prepare and submit requisitions for supplies, update room status reports, issue items to floor attendants, and support maintenance work orders for out-of-order rooms. Document information in departmental logs, ensure accurate key control, and communicate guest needs to the right housekeeping personnel while maintaining vendor and resource materials.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Maintain complete knowledge of hotel features/services, hours of operation, room types, and housekeeping/laundry and dry cleaning services.
  • •Set up workstations, maintain cleanliness throughout shift, and legibly complete requisitions for additional supplies/materials.
  • •Review guest lists, print designated reports, update room status reports, and resolve floor discrepant rooms with floor supervisors.
  • •Monitor and track out-of-order rooms and prepare maintenance work orders for Engineering, following up on completion.
  • •Control and document guest room key issuance, issue housekeeping items to floor attendants, and follow up to ensure guest requests are completed.

Key Requirements

  • •2 to 3 years experience in a supervisory position in a housekeeping department.
  • •Preferably experience in a 5-star hotel.
  • •Excellent English oral and written communication skills.
  • •Strong people leadership including teamwork, developing others, motivating others, and problem-solving/decision-making.
  • •Knowledge of cleaning techniques plus housekeeping procedures and standards.
Experience:2-3 years
Skills:Building teamworkDeveloping othersProblem-solvingDecision makingMotivating othersPeople orientedPassionate for European luxury
Languages:English
Tech Stack:Computer systemTypingComputer inputPayrollFiling

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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