Client Success Lead

Pave Bank
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Negotiation","Data-driven decision-making","Cross-functional collaboration"]

Own the operational lifecycle of client relationships, from onboarding through ongoing support and optimization. Ensure clients successfully implement and run banking products while improving operational efficiency and client experience. Partner cross-functionally with Product, Engineering, Compliance, and Risk as the “voice of the customer,” using data such as usage patterns and health scores to drive retention, expansion, and operational excellence.

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Pave Bank
Pave Bank
2 months ago

Client Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the operational lifecycle of client relationships, from onboarding through ongoing support and optimization. Ensure clients successfully implement and run banking products while improving operational efficiency and client experience. Partner cross-functionally with Product, Engineering, Compliance, and Risk as the “voice of the customer,” using data such as usage patterns and health scores to drive retention, expansion, and operational excellence.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the operational lifecycle of client relationships from onboarding through ongoing support and operational optimization.
  • •Drive operational excellence by identifying bottlenecks and implementing scalable solutions, including building internal documentation and knowledge bases.
  • •Own account relationships and identify expansion opportunities through cross-sell and upsell while supporting Net Revenue Retention (NRR).
  • •Partner across Product, Engineering, Operations, and Compliance to prioritize client-critical initiatives and influence the product roadmap.
  • •Integrate Risk and Compliance considerations into client activities and expansions, using client usage patterns and health scores for proactive decisions.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •6+ years of progressive experience in Client Success and/or Account Management, managing enterprise or fintech clients in complex operational environments.
  • •Proven track record in Banking, Digital Banking, FinTech, SaaS, or Software within complex operational contexts.
  • •Hands-on experience working with Risk and Compliance frameworks to manage client portfolios safely.
  • •Strong analytical skills using data such as financial projections and health scores to drive operational results.
  • •Fluent English; Mandarin or additional languages are a plus.
Experience:6+ yearsFintechBankingSaaSDigital banking
Skills:CommunicationNegotiationData-driven decision-makingCross-functional collaboration
Languages:EnglishMandarin

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn