Enterprise Customer Success Manager

Samsara
United States
Workplace: RemoteFull timeUSD 97,877.5 - 131,600 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Emotional intelligence","Strategic initiative","Diplomatic poise","Trust building","Communication"]

Own Samsara’s largest, most complex enterprise accounts as an Enterprise Select Customer Success Manager. Drive adoption and maximize long-term value by translating deep platform knowledge into strategic results across industries like construction, transportation, and manufacturing. Lead executive business reviews, architect joint success plans with metrics and timelines, and influence internal roadmaps across Sales Engineering, Product, Finance, and Support. Remote role across the US with specified metro exclusions.

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FursaFursa
Samsara
Samsara
2 days ago

Enterprise Customer Success Manager

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Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Own Samsara’s largest, most complex enterprise accounts as an Enterprise Select Customer Success Manager. Drive adoption and maximize long-term value by translating deep platform knowledge into strategic results across industries like construction, transportation, and manufacturing. Lead executive business reviews, architect joint success plans with metrics and timelines, and influence internal roadmaps across Sales Engineering, Product, Finance, and Support. Remote role across the US with specified metro exclusions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive adoption and maximize long-term value for Samsara’s largest and most complex enterprise customers.
  • •Lead strategic customer engagements by understanding current operations and recommending workflow transformations with joint success plans.
  • •Orchestrate executive business reviews to anticipate operational risks and align multi-year customer transformations with Samsara’s roadmap.
  • •Influence internal roadmaps across Product, Finance, and Support to deliver mission-critical customer initiatives.
  • •Translate deep knowledge of the Samsara platform into measurable safety, efficiency, and sustainability outcomes across industries.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,877.5 - 131,600 annually
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •6+ years of work experience, with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
  • •Mastery of priority management and emotional intelligence for high-stakes, Fortune 500 partnerships.
  • •Track record of anticipating strategic obstacles and resolving complex challenges with foresight and business insight.
  • •Proven ability to build trust and communicate effectively with executive, technical, and end-user stakeholders.
  • •Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products, plus a bachelor’s degree.
Experience:6+ yearsEnterprise SaaSFortune 500
Education:Bachelor's
Skills:Emotional intelligenceStrategic initiativeDiplomatic poiseTrust buildingCommunication
Languages:English

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn