Customer Success Technical Leader (Area TAM : Splunk Platform, SLED)
Cisco
Colorado, North Carolina, Texas, Virginia, Alabama, Florida, Maryland, Pennsylvania
Workplace: RemoteFull timeUSD 171,900 - 223,400 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer partnership","Proactive issue resolution","Technical consulting","Research","Analytical modeling"]Own customer value realization for Splunk Platform accounts as an Area TAM, partnering closely with Customer Success and Sales teams. Deliver onboarding enablement workshops, strategic case-based technical consulting (up to 90 days), and guidance to optimize Splunk Enterprise/Cloud usage. Proactively assess account health, advise on telemetry/adoption risks, and help teams and customers align on measurable outcomes through research and data-driven troubleshooting.
