Customer Service Representative (Exeter, GB, EX4 3PZ)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Ownership","Resilience","Attention to detail"]

Provide face-to-face customer service in a fast-paced HSBC branch, taking ownership of customers’ transactional or service requests and answering product queries. Process a wide range of transactions with high accuracy, educate customers on HSBC self-service devices and digital banking platforms, and collaborate with the branch team to improve workflows. Deliver a personalised, friendly, efficient experience while working within policies and procedures.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Service Representative (Exeter, GB, EX4 3PZ)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide face-to-face customer service in a fast-paced HSBC branch, taking ownership of customers’ transactional or service requests and answering product queries. Process a wide range of transactions with high accuracy, educate customers on HSBC self-service devices and digital banking platforms, and collaborate with the branch team to improve workflows. Deliver a personalised, friendly, efficient experience while working within policies and procedures.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner in a busy Branch environment while following policies and procedures.
  • •Process a wide range of transactions while maintaining high accuracy and attention to detail.
  • •Answer specific product queries and take ownership of customers’ transactional or service requests through to resolution.
  • •Educate customers on HSBC self-service devices and alternative digital banking platforms, helping them choose how they wish to bank.
  • •Collaborate with the Branch team and actively seek to improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife InsuranceGym MembershipEquityEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build strong connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution and deliver an experience that exceeds expectations.
  • •Be resilient in a continuously changing environment.
  • •Provide exceptional face-to-face customer service in a timely manner in a busy Branch environment while adhering to policies and procedures.
  • •Process a wide range of transactions with a high degree of accuracy and excellent attention to detail.
Skills:CommunicationEmpathyCustomer serviceOwnershipResilienceAttention to detail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn