Installations Specialist

Gomotive
Mexico City
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Communication","Customer training","Troubleshooting","Quality focus","Collaboration"]

Install and support Motive’s telematics devices across customer vehicles and assets, working with third-party installers as needed. Serve as the lead onsite presence for strategic deployments, conduct customer training and RMA management, and perform quality checks and documentation audits. Troubleshoot installation issues, provide remote assistance, and help resolve escalated technical problems while collaborating with Field Engineering to drive product improvements and better installation processes.

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FursaFursa
Gomotive
Gomotive
1 day ago

Installations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Install and support Motive’s telematics devices across customer vehicles and assets, working with third-party installers as needed. Serve as the lead onsite presence for strategic deployments, conduct customer training and RMA management, and perform quality checks and documentation audits. Troubleshoot installation issues, provide remote assistance, and help resolve escalated technical problems while collaborating with Field Engineering to drive product improvements and better installation processes.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Install Motive product suite (gateways, AI cameras, and accessories) on customer vehicles and assets, independently or with third-party installers.
  • •Provide onsite customer training and support trials/pilots, manage RMAs, and lead onsite presence for strategic deployments.
  • •Oversee installation project quality by performing on-site quality checks of third-party installers and auditing documentation.
  • •Create custom installation guides for specialty configurations or unique customer requests.
  • •Provide remote assistance to third-party installers and manage escalated technical issue resolution.
Travel: Extensive travel

Key Requirements

  • •High school diploma or equivalent.
  • •Extensive experience installing, servicing, and repairing technical equipment, preferably in automotive or related industries.
  • •Strong knowledge of vehicle wiring and electrical systems, with the ability to interpret technical documentation and wiring diagrams.
  • •Valid driver’s license and clean driving record; able to lift and move objects up to 50 lbs.
  • •Demonstrated expertise installing IoT devices and aftermarket electronics at scale, plus strong troubleshooting and communication skills.
Experience:AutomotiveIoTTelematicsFleet management
Education:High School
Skills:CommunicationCustomer trainingTroubleshootingQuality focusCollaboration
Licenses:Valid driver's license
Tech Stack:IoTTelematicsAI camerasGatewaysAftermarket electronicsWiring diagrams

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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