Account Manager - Strategic Sales

Browserstack
Mumbai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Relationship building","Strategic thinking","Negotiation","Customer-centricity"]

Strategic Account Manager responsible for owning and expanding a defined book of complex, global SaaS customers. You will drive multi-product expansion, renewals, and net revenue retention by engaging engineering leaders and executives, coordinating cross-functionally, and leveraging usage data to unlock expansion opportunities. Based in Mumbai and comfortable working across regional time zones in a remote-first environment.

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FursaFursa
Browserstack
Browserstack
2 months ago

Account Manager - Strategic Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 days agoStatus: Live

Job Summary

Strategic Account Manager responsible for owning and expanding a defined book of complex, global SaaS customers. You will drive multi-product expansion, renewals, and net revenue retention by engaging engineering leaders and executives, coordinating cross-functionally, and leveraging usage data to unlock expansion opportunities. Based in Mumbai and comfortable working across regional time zones in a remote-first environment.
Location: Mumbai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of strategic customers with accountability for long-term revenue growth and retention
  • •Drive upsell, cross-sell, and renewal across multi-product SaaS portfolios
  • •Identify expansion levers using usage data, customer maturity, and business goals
  • •Engage with engineering leaders, technical stakeholders, and economic buyers
  • •Maintain Salesforce hygiene and collaborate cross-functionally to forecast and drive growth

Pay and Benefits

Perks:Remote WorkHealth InsurancePaid LeaveGratuity

Key Requirements

  • •5-8 years of B2B SaaS experience, with 2-3 years in a farming / Account Management focused role
  • •Proven track record of expansion, renewal, and net revenue retention targets
  • •Experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
  • •Willingness to work region-aligned time zones based on customer coverage
  • •Customer-centric, empathetic, and comfortable working in a fast-paced, start-up environment
Experience:5-8 yearsB2B SaaSEnterprise technology
Education:Bachelor's
Skills:CommunicationRelationship buildingStrategic thinkingNegotiationCustomer-centricity
Languages:English
Tech Stack:SalesforceSaaSCRM

Company Brief

Browserstack
Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Mumbai, India
Founded: 2011
WebsiteLinkedIn