Tcom - Network Support Senior Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Debugging","Troubleshooting","Written communication","Verbal communication","Prioritization"]

Support UC and VC services by resolving escalated incidents, performing root cause analysis, and driving corrective actions across Cisco collaboration platforms. Administer CUCM, Unity Connection, and Cisco Emergency Responder, configure SIP/H.323, gateways, and SRST, and troubleshoot Cisco Webex endpoints and room systems. Monitor dashboards, deliver performance/capacity and call-cost reports, manage approved changes and patches, maintain KB/SOP documentation, and collaborate with OEM vendors for escalations.

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FursaFursa
NTT
NTT
3 weeks ago

Tcom - Network Support Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support UC and VC services by resolving escalated incidents, performing root cause analysis, and driving corrective actions across Cisco collaboration platforms. Administer CUCM, Unity Connection, and Cisco Emergency Responder, configure SIP/H.323, gateways, and SRST, and troubleshoot Cisco Webex endpoints and room systems. Monitor dashboards, deliver performance/capacity and call-cost reports, manage approved changes and patches, maintain KB/SOP documentation, and collaborate with OEM vendors for escalations.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve UC and VC issues escalated from L1 through root cause analysis and corrective/preventive actions.
  • •Administer and configure Cisco collaboration systems (CUCM, Unity Connection, CER) including dial plans, voicemail setup, SIP trunks, H.323 gateways, and SRST for remote sites.
  • •Administer Cisco Webex video endpoints, perform room-system configuration and health checks, and troubleshoot video quality and scheduling integrations (Exchange/Outlook).
  • •Monitor UC/VC systems using dashboards and produce performance, capacity, and usage/cost reports using call accounting tools.
  • •Implement approved UC/VC changes, software updates, and firmware patches within maintenance windows; maintain Knowledge Base articles and SOPs; collaborate with OEM vendors to reach resolution.

Key Requirements

  • •Hands-on experience with Cisco UC platforms: CUCM, Unity Connection, and Cisco Emergency Responder (CER).
  • •Experience administering Cisco Webex devices and Control Hub (Microsoft Teams Rooms knowledge is a plus).
  • •Strong understanding of VoIP protocols (SIP, RTP, H.323) and dial plan logic (E.164, NANP).
  • •Working knowledge of voice gateways, CUBE, Session Border Controllers, and SRST configuration.
  • •Operational knowledge of ITIL incident and change management processes.
Education:Bachelor's in IT or Networking
Skills:DebuggingTroubleshootingWritten communicationVerbal communicationPrioritization
Certifications:Cisco CCNACisco CCNP CollaborationCisco Webex or Video Network SpecialistITIL FoundationMicrosoft Teams Voice Engineer Associate
Tech Stack:Cisco Unified Communications Manager (CUCM)Unity ConnectionCisco Emergency Responder (CER)Cisco WebexControl HubMicrosoft Teams RoomsSIPRTPH.323E.164NANPVoice gatewaysCUBESession Border ControllersSRSTCisco Webex video endpointsRoom-system configurationDashboardsCall accounting toolsMicrocall

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn