Professional Print Service Engineer - ( Central London ) )

Canon
London
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Communication","Customer service","Time management","Teamwork","Safety awareness","Ownership and accountability"]

Provide first-line troubleshooting, installation, and repair for Canon Professional/Production Print equipment at customer sites in Central London. Diagnose mechanical/electrical and connectivity issues, use remote tools for monitoring and incident avoidance, manage spare parts and inventory, and maintain accurate service documentation in field service systems (including ADAM). Ensure safety/compliance, deliver professional customer communication and training, and contribute to continuous improvement through feedback on recurring issues.

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Canon
Canon
2 days ago

Professional Print Service Engineer - ( Central London ) )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line troubleshooting, installation, and repair for Canon Professional/Production Print equipment at customer sites in Central London. Diagnose mechanical/electrical and connectivity issues, use remote tools for monitoring and incident avoidance, manage spare parts and inventory, and maintain accurate service documentation in field service systems (including ADAM). Ensure safety/compliance, deliver professional customer communication and training, and contribute to continuous improvement through feedback on recurring issues.
Location: London
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Diagnose technical faults and provide solutions to minimize customer downtime while meeting service-level agreements.
  • •Install and configure new print devices at customer premises, and deliver product instruction and user training.
  • •Provide remote support using tools for incident avoidance, preparation, and remote monitoring of device performance.
  • •Manage spare parts by identifying, ordering, maintaining stock, and recording debriefs accurately.
  • •Complete service reports and documentation in the company field service management system and provide feedback on recurring issues.

Pay and Benefits

Salary: GBP 35,273 annually
Perks:PensionPaid LeaveFlexible HoursFree Parking

Key Requirements

  • •Previous/demonstrable experience as a field service engineer or in a similar role.
  • •Strong mechanical and electrical troubleshooting skills.
  • •Good understanding of IT/networking for device connectivity.
  • •Valid driver’s license and willingness to travel.
  • •NVQ or equivalent in an electrical and/or mechanical discipline (highly advantageous).
Experience:Print industry
Skills:TroubleshootingCommunicationCustomer serviceTime managementTeamworkSafety awarenessOwnership and accountability
Licenses:Valid driver's license
Tech Stack:IT/networkingSAPOADAMField service management systemRemote tools

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
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Glassdoor: 3.6
WebsiteLinkedIn