Senior Specialist, Product Operations - (Logistics Service)

Delivery Hero
Berlin
Workplace: HybridFull timeFunction: Supply Chain & LogisticsExperience: 4+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Independence","Self-driven"]

Join the Product Performance team to improve logistics service outcomes for riders, end customers, and merchants. You’ll analyze customer behavior and self-service issue resolution patterns, run A/B tests with product and analytics/data science partners, and monitor retention and KPI performance. The role supports cost and top-line value by delivering insights, dashboards, and recommendations to regional teams, and driving product/process improvements for post-delivery experiences.

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Delivery Hero
Delivery Hero
2 days ago

Senior Specialist, Product Operations - (Logistics Service)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join the Product Performance team to improve logistics service outcomes for riders, end customers, and merchants. You’ll analyze customer behavior and self-service issue resolution patterns, run A/B tests with product and analytics/data science partners, and monitor retention and KPI performance. The role supports cost and top-line value by delivering insights, dashboards, and recommendations to regional teams, and driving product/process improvements for post-delivery experiences.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Improve customer retention and resolve post-delivery issues by optimizing self-service experiences.
  • •Run analyses on customer behavior, product usage, and issue-resolution patterns to identify opportunities that reduce operational costs and improve experience.
  • •Collaborate with product, analytics, and data science teams to design/evaluate A/B tests and translate results into actionable insights.
  • •Monitor and report retention- and post-delivery-related KPIs, ensuring data accuracy, timeliness, and relevance.
  • •Support regional/local teams with targeted insights, dashboards, and recommendations, and contribute to product/process enhancement discussions.

Pay and Benefits

Perks:Learning BudgetParental LeaveGym MembershipLife InsurancePensionMeal VouchersRemote Work

Key Requirements

  • •4+ years of relevant experience in consulting or tech, including product operations, user retention, pricing, or revenue management (excluding internships).
  • •Bachelor’s degree in a quantitative subject (e.g., computer science, physics, mathematics, engineering, social sciences, psychology).
  • •Strong analytical and problem-solving skills to derive insights from complex data.
  • •Self-driven, communicative, independent, and pragmatic in handling business challenges.
  • •Hands-on reporting tools experience (Tableau or Looker Studio) and strong SQL knowledge.
Experience:4+ yearsConsultingTechE-commerceLogisticsDelivery
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationIndependenceSelf-driven
Languages:English
Tech Stack:TableauLooker StudioSQLA/B testing

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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