Bilingual Technical Support Specialist

Zipline
Toronto
Workplace: OnsiteFull timeCAD 55,000 - 65,000 annuallyFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Customer focus","Adaptability","Stress management"]

Provide bilingual (English/French) support to EV drivers and site hosts for ChargeLab’s charging network, troubleshooting technical and payment issues across phone, chat, and email. Collaborate with Support, Engineering, and Product to resolve inquiries, maintain SLAs, analyze OCPP connectivity logs, and escalate hardware/connectivity problems. Help improve knowledge sharing by contributing bilingual documentation to support customer self-service.

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FursaFursa
Zipline
Zipline
2 days ago

Bilingual Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide bilingual (English/French) support to EV drivers and site hosts for ChargeLab’s charging network, troubleshooting technical and payment issues across phone, chat, and email. Collaborate with Support, Engineering, and Product to resolve inquiries, maintain SLAs, analyze OCPP connectivity logs, and escalate hardware/connectivity problems. Help improve knowledge sharing by contributing bilingual documentation to support customer self-service.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide bilingual support (English and French) to end users via phone, as the primary communication channel.
  • •Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
  • •Support users via chat and email-based ticketing to deliver a consistent support experience.
  • •Analyze OCPP connectivity logs and data to identify and resolve technical problems.
  • •Escalate hardware and connectivity issues to site hosts and coordinate with Hardware and Solutions Engineering teams.

Pay and Benefits

Salary: CAD 55,000 - 65,000 annually

Key Requirements

  • •Fluent in English and French (written and spoken).
  • •Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk.
  • •Experience in customer or technical support in a fast-paced environment.
  • •Strong problem-solving skills and a passion for excellent customer outcomes.
  • •Ability to simplify complex technical topics and stay calm under pressure.
Education:
Skills:CommunicationProblem-solvingCustomer focusAdaptabilityStress management
Languages:EnglishFrenchSpanish
Tech Stack:ZendeskOCPPPhoneChatEmailTicketing systems

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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