CSR/Teller- Overlook (Cincinnati, OH)- Full Time

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Initiative","Accountability"]

Provide excellent customer service by listening to customer needs, answering questions, and following up to resolve issues. Handle customer interactions with professionalism and confidentiality, perform daily office responsibilities, and maintain accurate balancing records in line with policy. Direct more complex problems to the Lead Customer Service Representative or other leadership as needed. During outreach, identify needs and refer customers to bankers and business partners using appropriate tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller- Overlook (Cincinnati, OH)- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service by listening to customer needs, answering questions, and following up to resolve issues. Handle customer interactions with professionalism and confidentiality, perform daily office responsibilities, and maintain accurate balancing records in line with policy. Direct more complex problems to the Lead Customer Service Representative or other leadership as needed. During outreach, identify needs and refer customers to bankers and business partners using appropriate tracking tools.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions by listening, asking questions, and guiding customers to meet their financial needs.
  • •Follow up with customer questions and resolve issues while maintaining confidentiality and ethical conduct.
  • •Perform daily office responsibilities and collaborate with the platform team to maintain efficient office operations.
  • •Maintain accurate balancing records and identify/correct outages, enlisting help as needed.
  • •Identify customer needs during interactions and refer to bankers and business partners using tracking tools; escalate complex issues to leadership when necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentInitiativeAccountability

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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