Airport Training Specialist

Qantas Airways
Brisbane
Workplace: OnsiteFull timeFunction: Education & TrainingEducation: certificationSkills: ["Communication","Presentation","Coaching","Mentoring","Stakeholder management"]

Deliver training and capability programs for safe, consistent, customer-focused airport operations across the Jetstar network. Lead onboarding, recurrent, compliance, and skills development for frontline teams, support new airport start-ups and mobilisation, and coach operational leaders to strengthen performance. Work with Ground Service Providers and Above Wing stakeholders, identify capability gaps, evaluate training effectiveness, and drive continuous improvement—plus travel domestically and internationally to deliver training.

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Qantas Airways
Qantas Airways
2 days ago

Airport Training Specialist

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Job Summary

Deliver training and capability programs for safe, consistent, customer-focused airport operations across the Jetstar network. Lead onboarding, recurrent, compliance, and skills development for frontline teams, support new airport start-ups and mobilisation, and coach operational leaders to strengthen performance. Work with Ground Service Providers and Above Wing stakeholders, identify capability gaps, evaluate training effectiveness, and drive continuous improvement—plus travel domestically and internationally to deliver training.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Deliver engaging operational training programs across Jetstar’s airport network.
  • •Facilitate onboarding, recurrent, compliance, and skills development for frontline airport teams.
  • •Support new airport start-ups, operational readiness activities, and workforce mobilisation projects.
  • •Coach and mentor team members and operational leaders to strengthen capability and performance.
  • •Evaluate training effectiveness and implement continuous improvement; support training for new procedures and operational changes.
Travel: Extensive travel

Key Requirements

  • •Experience delivering training, facilitating workshops, or leading capability-building in an operational environment.
  • •Background in aviation, airport operations, customer service, or ground operations.
  • •Outstanding communication and presentation skills to engage diverse audiences.
  • •Demonstrated experience coaching, mentoring, and developing frontline employees.
  • •Certificate IV in Training & Assessment (TAE) highly regarded.
Experience:AviationAirport operationsCustomer serviceGround operationsTraining
Education:Certification / Diploma
Skills:CommunicationPresentationCoachingMentoringStakeholder management
Certifications:Certificate IV in Training & Assessment (TAE)
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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