Store Manager - Dyson Boutique, Jeddah

Chalhoub Group
Jeddah
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 6-8 yearsEducation: bachelorsSkills: ["Coaching","Team development","Operational management","Customer focus","Stakeholder management"]

Lead daily store performance for the Dyson Boutique by driving exceptional guest experience and maximizing commercial results. Own in-store CX initiatives, promote loyalty and omnichannel sales, and ensure strong adoption of programs like MUSE. Manage day-to-day operations across VM, SOP adherence, sales schedules, commissions, and click-and-collect SLAs. Develop team talent through coaching, succession planning, and coordination with the People Partner, while tracking revenue targets and feedback.

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Chalhoub Group
Chalhoub Group
2 days ago

Store Manager - Dyson Boutique, Jeddah

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead daily store performance for the Dyson Boutique by driving exceptional guest experience and maximizing commercial results. Own in-store CX initiatives, promote loyalty and omnichannel sales, and ensure strong adoption of programs like MUSE. Manage day-to-day operations across VM, SOP adherence, sales schedules, commissions, and click-and-collect SLAs. Develop team talent through coaching, succession planning, and coordination with the People Partner, while tracking revenue targets and feedback.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Drive in-store CX initiatives and implement People and CX strategies to maximize commercial performance.
  • •Plan team succession readiness and nurture talent through on-the-job coaching and stretch assignments with the People Partner.
  • •Drive eNPS and cNPS through people experience initiatives and culture, and promote loyalty program adoption (MUSE).
  • •Oversee day-to-day operations including VM, Retail Store SOP adherence, sales team schedules and commissions, and concession support.
  • •Increase omnichannel sales and store revenue versus target, improve full-price sell-through, ensure click-and-collect within SLAs, and act as a key contact with back-office operations.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

  • •Preferably a university degree in Business Administration or Management.
  • •6–8 years of retail shop management experience, preferably in Luxury Technology.
  • •Experience implementing People and CX strategies to improve guest experience and store performance.
  • •Ability to coach and develop team members through on-the-job coaching and stretch assignments.
  • •Strong understanding of retail store operations including VM and SOP adherence.
Experience:6-8 yearsRetailLuxuryLuxury technology
Education:Bachelor's in Business Administration or Management
Skills:CoachingTeam developmentOperational managementCustomer focusStakeholder management

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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