Online Leads - Legazpi

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Be the primary point of contact for inbound calls, delivering exceptional customer service to consumers while handling inquiries about products and services, processing payments, and performing general account maintenance. Opportunities to up-sell may be encouraged as part of helping customers. Close collaboration with a telecommunications support team to maintain high service levels.

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FursaFursa
Sutherland
Sutherland
2 years ago

Online Leads - Legazpi

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Be the primary point of contact for inbound calls, delivering exceptional customer service to consumers while handling inquiries about products and services, processing payments, and performing general account maintenance. Opportunities to up-sell may be encouraged as part of helping customers. Close collaboration with a telecommunications support team to maintain high service levels.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Up-selling customers to new products or services may be encouraged.
  • •Support our high volume of inbound calls with quality customer interactions.
  • •Collaborate with the team to maintain service levels and accuracy in account handling.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support high volume inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor