Front Office Representative

Choice Hotels
Phoenix
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Professionalism"]

Provide exceptional, 100% guest satisfaction by welcoming and processing arrivals and departures, handling hotel registrations and transactions, and resolving guest concerns quickly. Maintain guest communication through logs, prepare end-of-shift summaries, and support up-selling of accommodations and amenities. Assist with reservations, check-in credit processing, special billing instructions, and coordination with other departments to fulfill guest service requests in a fast-paced hotel environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Choice Hotels
Choice Hotels
2 months ago

Front Office Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 days agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide exceptional, 100% guest satisfaction by welcoming and processing arrivals and departures, handling hotel registrations and transactions, and resolving guest concerns quickly. Maintain guest communication through logs, prepare end-of-shift summaries, and support up-selling of accommodations and amenities. Assist with reservations, check-in credit processing, special billing instructions, and coordination with other departments to fulfill guest service requests in a fast-paced hotel environment.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Ensure a seamless arrival and departure experience for guests.
  • •Greet guests, process registration and transactions, and keep accommodations and local attraction information up to date.
  • •Handle guest compliments, comments, observations, and challenges, recording resolutions in the “Make it Right” log.
  • •Work with other departments to arrange services requested by guests and update communication logs.
  • •Perform end-of-shift summaries and help promote hotel amenities, food & beverage outlets, services, and the loyalty program, including up-selling and making reservations using yield management practices.

Key Requirements

  • •Strong customer service experience required.
  • •Previous hotel experience preferred.
  • •Ability to maintain a positive, professional attitude when handling all situations.
  • •Solid computer skills.
  • •Ability to work a flexible schedule, including mornings, nights, weekends, and have strong communication skills.
Experience:Hospitality
Skills:Customer serviceCommunicationTeamworkProblem-solvingProfessionalism
Tech Stack:Opera

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn