Agoda

1 month ago

Support Associate - Mandarin & Cantonese (Kuala Lumpur)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Experience Specialist in Kuala Lumpur handling Mandarin and Cantonese, delivering multi-channel support for Agoda’s hotels, flights and activities. You’ll assist customers across Asia (Hong Kong, Taiwan, China), meet KPIs, enable self-service improvements, and collaborate with global teams in a fast-paced, data-driven environment.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and manage needs of customers through phone, email, and live chat channels.
•Support combination of Agoda products (hotel, flights, activities) after training for required skills.
•Handle high volume inquiries from clients across regions such as Hong Kong, Taiwan, and China; meet individual and team KPIs.
•Understand and deliver business strategies, improve customer services through self-service initiatives.
•Identify process improvements and communicate with Team Leaders/Manager; perform office-based administrative duties when required.

Pay and Benefits

Perks:Health InsuranceTravel AllowanceAnnual Leave

Key Requirements

•5- to 2-sentence top qualifications (must include) concise and relevant to role as Customer Support Associate in Kuala Lumpur
•Proven customer service experience in travel, e-commerce, hospitality, or BPO is a plus
•Excellent English and Mandarin; Cantonese proficiency is an added advantage
•Ability to handle high volume inquiries via phone, email, and live chat; strong problem-solving and communication skills
•Willingness to work in shift rotations (am/pm/midnight) and on public holidays/weekends

Experience:TravelE-commerceHospitalityBPOCustomer service

Skills:CommunicationCustomer serviceProblem-solvingCalm under pressureTime management

Languages:EnglishMandarinCantonese

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

1 month ago

Support Associate - Mandarin & Cantonese (Kuala Lumpur)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and manage needs of customers through phone, email, and live chat channels.
•Support combination of Agoda products (hotel, flights, activities) after training for required skills.
•Handle high volume inquiries from clients across regions such as Hong Kong, Taiwan, and China; meet individual and team KPIs.
•Understand and deliver business strategies, improve customer services through self-service initiatives.
•Identify process improvements and communicate with Team Leaders/Manager; perform office-based administrative duties when required.

Pay and Benefits

Perks:Health InsuranceTravel AllowanceAnnual Leave

Key Requirements

•5- to 2-sentence top qualifications (must include) concise and relevant to role as Customer Support Associate in Kuala Lumpur
•Proven customer service experience in travel, e-commerce, hospitality, or BPO is a plus
•Excellent English and Mandarin; Cantonese proficiency is an added advantage
•Ability to handle high volume inquiries via phone, email, and live chat; strong problem-solving and communication skills
•Willingness to work in shift rotations (am/pm/midnight) and on public holidays/weekends

Experience:TravelE-commerceHospitalityBPOCustomer service

Skills:CommunicationCustomer serviceProblem-solvingCalm under pressureTime management

Languages:EnglishMandarinCantonese

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn