ASSOCIATE CONSULTANT (Pune, IN)

Provide end-user support for SAP SD processes, ensuring timely resolution of incidents and maintaining production support. Monitor and troubleshoot IDOC errors and interface issues, while managing change requests and service requests within SLA timelines. Support integration testing and coordinate issue resolution across cross-functional teams, working on interfaces, user exits, and related custom enhancements. Perform root-cause analysis and maintain documentation for fixes and enhancements.