Customer Loyalty Specialist (Lindon, UT)

Support Vivint Smart Home customers in Lindon by retaining accounts, resolving concerns, and strengthening long-term loyalty. Use problem-solving, communication, and active listening to de-escalate challenging situations, identify the root cause of cancellations, and present tailored renewal and savings options. Handle inbound product or service inquiries, navigate multiple systems accurately, and collaborate with supervisors and performance specialists to grow while meeting performance targets.