Customer Loyalty Specialist (Lindon, UT)

NRG Energy
United States
Workplace: OnsiteFull timeUSD 17.75+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","De-escalation","Active listening","Goal-oriented","Customer focus"]

Support Vivint Smart Home customers in Lindon by retaining accounts, resolving concerns, and strengthening long-term loyalty. Use problem-solving, communication, and active listening to de-escalate challenging situations, identify the root cause of cancellations, and present tailored renewal and savings options. Handle inbound product or service inquiries, navigate multiple systems accurately, and collaborate with supervisors and performance specialists to grow while meeting performance targets.

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NRG Energy
NRG Energy
1 month ago

Customer Loyalty Specialist (Lindon, UT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Vivint Smart Home customers in Lindon by retaining accounts, resolving concerns, and strengthening long-term loyalty. Use problem-solving, communication, and active listening to de-escalate challenging situations, identify the root cause of cancellations, and present tailored renewal and savings options. Handle inbound product or service inquiries, navigate multiple systems accurately, and collaborate with supervisors and performance specialists to grow while meeting performance targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •De-escalate challenging situations with empathy and professionalism.
  • •Use strong problem-solving to uncover why customers intend to cancel and deliver solutions to rebuild trust.
  • •Retain new and end-of-term customers by presenting tailored renewal, savings, upgrades, and add-on services, including opportunities to upsell.
  • •Build rapport through confident communication and active listening while addressing customer needs.
  • •Support customers with product or service inquiries and navigate multiple systems accurately; collaborate with supervisors and performance specialists for coaching.

Pay and Benefits

Salary: USD 17.75 hourly
Perks:Health InsuranceDentalVision401kEquityPaid LeavePaid HolidaysMeal AllowanceComputer TrainingMatching

Key Requirements

  • •Must be able to reliably commute to our Lindon, UT office.
  • •Must be at least 18 years old.
  • •Strong communication skills to build trust quickly and communicate clearly.
  • •Problem-solving skills to find creative, customer-centered solutions.
  • •Ability to de-escalate tough situations with empathy and professionalism.
Skills:CommunicationProblem-solvingDe-escalationActive listeningGoal-orientedCustomer focus

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn