Senior Supervisor - Community Management (National Talent) - Dubai Holding Community Management

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Problem-solving","Decision-making","Time management"]

Lead community management operations for a portfolio of Dubai communities by handling owner/tenant inquiries, investigating complaints, and escalating unresolved issues to ensure strong customer satisfaction. Oversee service charge collection and support budgeting inputs. Conduct regular site inspections and monitor third-party providers against SLAs, maintain documentation and compliance (including NOLs), and produce facility and community management reports while ensuring HSE standards are followed.

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FursaFursa
Dubai Holding
Dubai Holding
3 weeks ago

Senior Supervisor - Community Management (National Talent) - Dubai Holding Community Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead community management operations for a portfolio of Dubai communities by handling owner/tenant inquiries, investigating complaints, and escalating unresolved issues to ensure strong customer satisfaction. Oversee service charge collection and support budgeting inputs. Conduct regular site inspections and monitor third-party providers against SLAs, maintain documentation and compliance (including NOLs), and produce facility and community management reports while ensuring HSE standards are followed.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Respond to owner/tenant inquiries and complaints in a timely manner, investigate issues, and ensure customer satisfaction.
  • •Educate owners and tenants on community rules and regulations and support the Community Manager with liaising with local authorities and communities.
  • •Execute timely collection of service charges and inform stakeholders about any service-charge changes affecting community services; contribute to budgeting inputs.
  • •Perform site inspections and monitor third-party service providers to ensure services meet SLAs and community standards; coordinate internal follow-ups for issues.
  • •Issue NOLs, update owner contact databases, ensure complaint logging, prepare management reports, and maintain HSE compliance during all tasks.

Key Requirements

  • •Bachelor’s degree in business administration or a similar field.
  • •Minimum of 5 years of experience in community management, property management, or customer service.
  • •Project management skills.
  • •Proficiency in MS Office.
  • •Strong interpersonal, communication, problem-solving, decision-making, time management, and organizational skills.
Experience:5+ years
Education:Bachelor's in business administration
Skills:Interpersonal skillsCommunicationProblem-solvingDecision-makingTime management
Tech Stack:MS Office

Eligibility

Nationality:UAE National

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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