Senior Customer Engineer, Majors - Toronto, CA

Cloudflare
Toronto
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Communication","Commercial mindset"]

Own the technical relationship for enterprise customers throughout discovery, onboarding, and long-term adoption. Partner with Account Executives to design bespoke security, networking, and developer-platform architectures, deliver demos/PoCs, and ensure rapid time-to-value. Operate as a quota-carrying technologist with measurable account expansion via QBRs, customer health monitoring, and AI-orchestrated workflow automation to reduce administrative toil.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, Majors - Toronto, CA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the technical relationship for enterprise customers throughout discovery, onboarding, and long-term adoption. Partner with Account Executives to design bespoke security, networking, and developer-platform architectures, deliver demos/PoCs, and ensure rapid time-to-value. Operate as a quota-carrying technologist with measurable account expansion via QBRs, customer health monitoring, and AI-orchestrated workflow automation to reduce administrative toil.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke enterprise architectures, and deliver product demonstrations and PoCs.
  • •Own technical onboarding and implementation as the primary executive/engineering contact, guiding discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Carry a variable quota for new business acquisition and account growth, translating platform capabilities into measurable ROI through QBRs.
  • •Maintain trusted advisory relationships across the customer lifecycle from onboarding through maturity, renewal, and expansion.
  • •Act as an AI-augmented engineer using AI agents and internal platforms to automate routine workflow tasks (e.g., RFP/security questionnaire responses and sandbox provisioning).

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •A proven commercial mindset in a quota-carrying or revenue-aligned environment, translating SaaS metrics and enterprise sales cycles into business value.
  • •Exceptional presentation and stakeholder management skills bridging technical implementation details with C-suite strategy.
  • •Hands-on experience with Cloudflare’s AI stack (Workers AI, AI Gateway, Vectorize) and/or applied AI knowledge (prompt engineering, LLM orchestration, RAG).
Experience:SaaSEnterprise sales
Skills:PresentationStakeholder managementTrusted advisoryCommunicationCommercial mindset
Languages:English
Tech Stack:Workers AIAI GatewayVectorizePythonJavaScriptLLM orchestrationRAGAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn