NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training across IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user IT onboarding activities. Partner with internal IT teams on testing, integration, and maintenance, while evaluating and improving processes and technology. Work rotating 24/7 shifts with mandatory work from office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements to support business users and internal IT teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT