Head, Strategic Accounts

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsEducation: bachelorsSkills: ["Analytical problem solving","Data-backed decision making","Communication","Interpersonal skills","Negotiation"]

Lead a regional Strategic Accounts team focused on best-in-class account management for high-value restaurant partners across multiple markets and brands. Own long-term strategy, hiring, performance management, and the development of account tools, products, and operating processes. Drive Joint Business Planning, Quarterly Business Reviews, and commercial negotiations to grow GMV, revenue, and gross profit. Identify and roll out AI use cases in collaboration with data and product teams.

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Delivery Hero
Delivery Hero
2 days ago

Head, Strategic Accounts

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Job Summary

Lead a regional Strategic Accounts team focused on best-in-class account management for high-value restaurant partners across multiple markets and brands. Own long-term strategy, hiring, performance management, and the development of account tools, products, and operating processes. Drive Joint Business Planning, Quarterly Business Reviews, and commercial negotiations to grow GMV, revenue, and gross profit. Identify and roll out AI use cases in collaboration with data and product teams.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the regional Strategic Accounts team, set long-term strategy/priorities, and performance-manage the team while hiring, developing, and growing talent.
  • •Build best-in-class ways of working, relationships, and joint operating rhythm with key regional partners (e.g., Joint Business Planning and Quarterly Business Reviews).
  • •Maximize GMV, revenue, and gross profit growth by constructing and negotiating commercial terms, marketing initiatives, and operational excellence to hit KPIs.
  • •Develop and implement account management tools, products, and processes using key data insights, and ensure successful cross-market GTM/rollout and adoption.
  • •Identify high-impact AI use cases for strategic account management, partner with data teams to build tools/products, and drive rollout, embedding, and measurable impact across markets.

Key Requirements

  • •6+ years of work experience with at least 1+ year managing commercial/growth topics, including negotiating large-scale contracts and building relationships with C-level stakeholders.
  • •Experience developing and managing high-value commercial partners and relationships, with data-backed decision making and strong analytical/problem-solving skills.
  • •Proven go-to-market/roll-out experience across multiple geographies.
  • •Partner collaboration experience aligning on strategic initiatives and ensuring seamless account-related collaboration.
  • •Strong business acumen and communication skills, including negotiation, project management, and proficiency with Google Suite and/or MS Office (Excel).
Experience:6+ yearsF&BFMCGRetailOn-demand deliveryStartupsInternetFoodpandaFoodoraYemeksepeti
Education:Bachelor's in Business Administration, Economics, Operations Management
Skills:Analytical problem solvingData-backed decision makingCommunicationInterpersonal skillsNegotiation
Languages:English
Tech Stack:Google SuiteMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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