Satair - Customer Resolution Specialist - Airbus Channel, APAC

Airbus
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Attention to detail","Dispute resolution","Communication","Analytical thinking"]

Serve as the ASPAC focal point for customer material-order actions within the Material, Logistics and Suppliers organization. Provide high-quality customer support for aircraft spare parts requests and related services, driving satisfaction through fast, accurate responses and strong issue/dispute resolution. Manage customer open order books, quotations, claims, and records; support on-time delivery; train customers on SATAIR e-commerce platforms; and contribute to digital troubleshooting and continuous efficiency improvements.

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FursaFursa
Airbus
Airbus
1 month ago

Satair - Customer Resolution Specialist - Airbus Channel, APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Serve as the ASPAC focal point for customer material-order actions within the Material, Logistics and Suppliers organization. Provide high-quality customer support for aircraft spare parts requests and related services, driving satisfaction through fast, accurate responses and strong issue/dispute resolution. Manage customer open order books, quotations, claims, and records; support on-time delivery; train customers on SATAIR e-commerce platforms; and contribute to digital troubleshooting and continuous efficiency improvements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the ASPAC focal point for material order related actions for customers in the Material, Logistics and Suppliers organization.
  • •Provide world-class customer support for aircraft spare parts requirements and respond to customer requests and inquiries.
  • •Proactively manage customer open order books, handle quotations/orders, and follow up on claims and orders to meet KPIs.
  • •Maintain customer records and support on-time material delivery to meet customer expectations.
  • •Train and support customers in using SATAIR e-commerce platforms and engage in digital solution implementation/troubleshooting.

Key Requirements

  • •Diploma with 2+ years of customer service experience in a similar sized organization.
  • •Strong PC literacy, including word processing, spreadsheets, and databases.
  • •Experience with SAP and Freshdesk is an advantage.
  • •Basic shipping and/or aviation knowledge is an advantage.
  • •Proactive, customer-oriented approach with attention to detail, dispute resolution skills, and strong communication.
Experience:Customer serviceAviationShipping
Skills:Customer focusAttention to detailDispute resolutionCommunicationAnalytical thinking
Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processingSATAIR MarketAirbus Spares PortalE-commerce platforms

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn