Airbus

22 hours ago

Satair - Customer Resolution Specialist - Airbus Channel, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the ASPAC focal point for customer material-order actions within the Material, Logistics and Suppliers organization. Provide high-quality customer support for aircraft spare parts requests and related services, driving satisfaction through fast, accurate responses and strong issue/dispute resolution. Manage customer open order books, quotations, claims, and records; support on-time delivery; train customers on SATAIR e-commerce platforms; and contribute to digital troubleshooting and continuous efficiency improvements.

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the ASPAC focal point for material order related actions for customers in the Material, Logistics and Suppliers organization.
•Provide world-class customer support for aircraft spare parts requirements and respond to customer requests and inquiries.
•Proactively manage customer open order books, handle quotations/orders, and follow up on claims and orders to meet KPIs.
•Maintain customer records and support on-time material delivery to meet customer expectations.
•Train and support customers in using SATAIR e-commerce platforms and engage in digital solution implementation/troubleshooting.

Key Requirements

•Diploma with 2+ years of customer service experience in a similar sized organization.
•Strong PC literacy, including word processing, spreadsheets, and databases.
•Experience with SAP and Freshdesk is an advantage.
•Basic shipping and/or aviation knowledge is an advantage.
•Proactive, customer-oriented approach with attention to detail, dispute resolution skills, and strong communication.

Experience:Customer serviceAviationShipping

Skills:Customer focusAttention to detailDispute resolutionCommunicationAnalytical thinking

Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processingSATAIR MarketAirbus Spares PortalE-commerce platforms

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

22 hours ago

Satair - Customer Resolution Specialist - Airbus Channel, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the ASPAC focal point for material order related actions for customers in the Material, Logistics and Suppliers organization.
•Provide world-class customer support for aircraft spare parts requirements and respond to customer requests and inquiries.
•Proactively manage customer open order books, handle quotations/orders, and follow up on claims and orders to meet KPIs.
•Maintain customer records and support on-time material delivery to meet customer expectations.
•Train and support customers in using SATAIR e-commerce platforms and engage in digital solution implementation/troubleshooting.

Key Requirements

•Diploma with 2+ years of customer service experience in a similar sized organization.
•Strong PC literacy, including word processing, spreadsheets, and databases.
•Experience with SAP and Freshdesk is an advantage.
•Basic shipping and/or aviation knowledge is an advantage.
•Proactive, customer-oriented approach with attention to detail, dispute resolution skills, and strong communication.

Experience:Customer serviceAviationShipping

Skills:Customer focusAttention to detailDispute resolutionCommunicationAnalytical thinking

Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processingSATAIR MarketAirbus Spares PortalE-commerce platforms

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn